Everything you need to know about booking and managing your cleaning.
Absolutely. Every ArriveClean professional goes through a thorough vetting process that includes a nationwide background check, identity verification, and an in-person interview. Some qualities we look for in an applicant are their reliability, professionalism, and attention to detail.
So you can feel confident that the person in your home has been carefully screened. We are fully insured for your protection.
If anything is damaged during your cleaning, please let us know within 24 hours. We'll investigate the claim and make it right. Contact us here.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We stand behind every clean with a 100% satisfaction guarantee. If anything doesn't meet your expectations, contact us within 24 hours and we'll return to make it right — at no additional charge. No hassle, no arguments.
Start by selecting your home size — Standard Cleaning is included by default. You can then upgrade with add-ons based on your needs:
Most first-time clients add a Deep Clean to their first booking, then switch to Standard for recurring service.
We recommend a Deep Clean if:
After your first Deep Clean, most clients switch to a Standard recurring clean to maintain results.
Our Standard Clean covers the essential areas of your home to keep it fresh, tidy, and maintained between deep cleanings.
You can book your cleaning services 24 hours a day on our booking page.
Our Deep Clean is a comprehensive, top-to-bottom service designed to reset your home. Ideal for first-time clients, seasonal refreshes, or homes that haven't been professionally cleaned in over 30 days.
Includes everything in our Standard Clean, plus the following detailed upgrades:You can book your cleaning services 24 hours a day on our booking page.
Our Move-In/Move-Out Clean is our most comprehensive service, designed to prepare an empty home for new occupancy.
Ideal for move-outs, real estate listings, property management turnovers, and pre-move-in resets.
Includes everything in our Deep Clean and Standard Clean, plus the following additional detailing:You can book your cleaning services 24 hours a day on our booking page.
Fast, detailed turnover cleaning between guests to keep your property spotless and 5-star ready. Please contact us at arriveclean.com/commercial-quotes for scheduling and pricing.
Professional cleaning for offices and small businesses. We service desks, workstations, conference rooms, kitchens, restrooms, and common areas to keep your workplace clean, healthy, and client-ready.
Contact us for a quote at arriveclean.com/commercial-quotes.
Yes, we arrive fully equipped with all necessary supplies, products, and equipment. If you prefer we use your own products, just let us know.
Our pricing depends on the size of your home, the type of cleaning (Standard, Deep, or Move-In/Move-Out), and the level of detail required.
We provide instant, transparent pricing through our online booking form — no hidden fees or surprise charges.
Simply enter your home details, and you'll see your exact price before confirming your appointment.
If you're unsure which service is right for you, feel free to contact us — we're happy to help.
Payment is processed securely online at the time of booking — no cash or checks needed. We accept all major credit and debit cards.
Tips are never expected but always appreciated. If your cleaner did an exceptional job, you're welcome to tip them directly in cash or add a tip during checkout. 100% of tips go directly to your cleaner.
We understand plans can change. To be fair to our cleaning team and to protect scheduled time, we follow the policy below:
If there's an emergency, please reach out as soon as possible. We're happy to review situations on a case-by-case basis.
We stand behind every clean with a 100% satisfaction guarantee. If anything doesn't meet your expectations, contact us within 24 hours and we'll return to make it right — at no additional charge. No hassle, no arguments.
Refunds are not automatically issued. If a resolution cannot be achieved after a re-service attempt, we will review the situation on a case-by-case basis.
Your satisfaction is important to us. If you are not fully satisfied with your cleaning, please contact us within 24 hours of your service.
We will return to address any areas of concern at no additional cost. Our goal is to make it right.
Refunds are not automatically issued. If a resolution cannot be achieved after a re-service attempt, we will review the situation and determine an appropriate solution on a case-by-case basis.
Please note that refund requests made after 24 hours of service may not be eligible.
No, you do not need to be home during your service.
Many of our clients provide secure access to their home and return to a freshly cleaned space. Our cleaning professionals are thoroughly vetted and trained to treat your home with care and respect.
If you prefer to be present during the cleaning, you are absolutely welcome to stay.
Please ensure we have reliable access to the property at the scheduled time. If we are unable to enter, a lockout fee may apply.
If you won't be home, you can provide access via:
You can leave access details in the notes during booking, or message us anytime at michael@arriveclean.com or (415) 855-4118.
Yes — just email us at michael@arriveclean.com or call (415) 855-4118 and we'll get you sorted.
Please give us at least 24 hours notice to avoid a late cancellation fee. See our cancellation policy for full details.
It depends on the size and condition of your home:
We focus on quality over speed, so timing may vary. A Deep Clean or Move-In/Out Clean will take longer than a Standard Clean.
Simply go to our booking form and schedule your appointment online in under 60 seconds. Alternatively, you can call or text us at (415) 855-4118 if you need any help.
We serve San Francisco and the communities throughout the Peninsula, including Daly City, South San Francisco, San Bruno, Pacifica, Millbrae, Burlingame, San Mateo, Foster City, Belmont, San Carlos, Redwood City, Menlo Park, and surrounding areas.
Don't see your city? Contact us — we're expanding quickly.
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Serving the San Francisco Bay Area